Hiring the right contractor for your roofing project is one of the most important decisions you can make as a homeowner. Your roof is your home’s first line of defense against the elements, and whether you're replacing it, repairing it, or starting fresh on a new build, the job must be done right. The best way to ensure you're making an informed decision is by preparing the right questions before speaking with any residential roofing company. According to This Old House, the average roof in the US is 1,700 square feet—a significant investment that deserves thoughtful planning. To help you through the process, here are essential questions to include in your roofing company interview.

1. How Much Experience Do You Have?

Experience matters. Roofing requires a specific skill set, and even small mistakes can lead to major problems down the line. Ask how long the company has been in business and what kind of roofing projects they’ve completed. A residential roofing company with a solid track record will be more familiar with local codes, weather conditions, and installation best practices.

2. Are You Licensed and Insured?

Always confirm that the contractor you’re speaking with is licensed to operate in your state and carries both liability insurance and workers’ compensation. This protects you in the event of property damage or worker injuries during the job. A legitimate residential roofing company should provide proof of coverage without hesitation.

3. Do You Offer Financing Options?

Roof replacement and major repairs can be costly. Not every homeowner has the ability to pay for roofing work upfront. Ask whether the company offers financing plans, what the terms are, and how to apply. Flexible financing makes it easier to get the roofing work you need without putting undue strain on your budget.

4. What Materials Do You Work With?

Roofing materials impact durability, appearance, and cost. Find out if the company works with the specific type of roofing you're considering. A good residential roofing company will offer material choices—such as metal and asphalt—and explain the pros and cons of each, helping you make the best decision for your home and climate.

5. Do You Offer Free Estimates?

A reputable roofing company should offer a free, detailed estimate before any work begins. This gives you a chance to understand the scope of the project, compare pricing, and evaluate professionalism. Be cautious of companies that charge upfront for basic inspections or estimates.

6. Do You Offer Discounts for Veterans or First Responders?

Some companies offer special pricing as a way of giving back to the community. Ask if discounts are available for veterans, active military, or first responders. It's not only a great perk, but it also signals that the company values and respects its clients.

7. Can You Provide References or Reviews?

Hearing from past customers is one of the best ways to gauge a company’s quality and reliability. A residential roofing company with happy clients should be able to provide testimonials or direct you to online reviews. Don’t hesitate to ask for examples of completed projects similar to yours.

8. What Is Your Process for Roof Removal and Cleanup?

Replacing a roof is messy work. It’s important to ask how the company handles the removal of your old roofing material and what steps they take to protect your property. Ask if they use magnetic sweepers for nails, if they cover landscaping, and how debris is hauled away after the job is done.

9. What Type of Warranty Do You Offer?

Warranties provide peace of mind and protect your investment. Ask about both manufacturer warranties on materials and workmanship warranties from the contractor. Find out what’s covered, how long the warranty lasts, and what the process is for making a claim if needed.

10. How Long Will the Project Take?

Timelines can vary depending on weather, the size of the roof, and the crew’s availability. Still, a professional residential roofing company should give you a realistic estimate of how long the job will take. Be wary of vague timelines or promises that sound too good to be true.

11. How Do You Handle Unexpected Issues or Costs?

Roofing projects sometimes uncover hidden damage, like rotting wood or structural issues. Ask how the company communicates surprises and how change orders are handled. You’ll want a contractor who is transparent and proactive in managing the unexpected.

12. Will You Be Handling Permits and Inspections?

Roofing projects often require building permits and final inspections. Ask whether the company will handle this process on your behalf. A reputable contractor should be well-versed in local building codes and ensure that everything is completed up to code.

13. Who Will Be Onsite During the Project?

Clarify whether the company’s own employees will be doing the work or if subcontractors will be involved. It’s also helpful to know who your point of contact will be during the project. Good communication is key to a smooth roofing experience.

14. Do You Use High-Quality Fasteners and Underlayment?

Not all roofing materials are created equal. Ask if the company uses high-grade underlayment, quality fasteners, and other components that affect the longevity and performance of your roof. A reliable residential roofing company will prioritize quality in every layer of the installation.

15. Do You Offer Roof Inspections and Maintenance Plans?

Some companies provide ongoing roof maintenance services that help extend the life of your investment. Ask if they offer annual inspections, gutter cleaning, or minor repairs. Proactive maintenance can prevent small issues from becoming major problems down the road.

16. How Do You Ensure Safety on the Job?

Roofing is inherently dangerous work, and safety protocols are a must. Ask what measures the company takes to protect its workers, your home, and your family during the project. This includes the use of harnesses, scaffolding, and protective equipment.

17. Do You Have Experience with Insurance Claims?

If your roofing work is related to storm damage or another insurance-covered event, it helps to work with a contractor who has experience in that area. Ask if they assist with claims or offer guidance on how to navigate the process. An experienced residential roofing company can be an invaluable partner when dealing with insurance adjusters.

18. What Sets Your Company Apart from Others?

This question allows the contractor to explain what makes them unique, whether it's their attention to detail, craftsmanship, customer service, or speed of delivery. Their answer can help you determine if they’re a good fit for your values and expectations.

19. How Will You Protect My Property During the Project?

Roofing projects can potentially damage landscaping, siding, and windows if precautions aren’t taken. Ask what steps the company takes to protect your property and how they ensure your yard looks just as good after the project as it did before.

20. Do You Provide a Detailed, Written Contract?

Before any work begins, it’s essential to have a clear, written contract outlining the project scope, materials, timeline, payment terms, and warranty details. A reputable company will never hesitate to provide this documentation and will be happy to walk you through it.

When you’re ready to hire a company that prioritizes quality, transparency, and customer satisfaction, consider Richardson-Stinton Roofing. Our experience, attention to detail, and commitment to the community—including special discounts for veterans and first responders—make us a standout choice for your next roofing project. Call our residential roofing company today to learn more!